Privacy Policy

Renault King

Renault King is committed to protecting your privacy. This Privacy Policy, together with our Terms and Conditions, explains:

  • the kinds of personal information we collect and hold;

  • how we collect and store such information;

  • the purposes for which personal information is collected, used and disclosed;

  • your right to access and request correction of your personal information;

  • how privacy-related complaints may be submitted; and

  • how personal information may be shared with third parties, including cross-border processing where applicable.

If you have any questions regarding your personal information, please contact us using the contact details available on our website.

1. Personal Information

Personal information refers to information relating to an identifiable individual, including but not limited to:

  • name and surname;

  • physical or postal address;

  • email address;

  • telephone number; and

  • identification or vehicle information voluntarily provided.

2. Collection and Processing of Personal Information

2.1

Renault King collects and processes personal information reasonably necessary for its business operations, including but not limited to:

  • submitting part enquiries or quote requests;

  • contacting Renault King through website forms;

  • requesting product availability or pricing;

  • participating in promotions, surveys or marketing communications (where applicable).

2.2

Renault King may automatically collect certain information when you visit our website, social media platforms or interact with online advertisements through technologies such as cookies.

A cookie is an alphanumeric identifier transferred to your device through your web browser when visiting our website. Cookies allow our systems to recognise returning visitors and improve website functionality and user experience.

You may disable cookies through your browser settings if preferred.

2.3

Personal information collected may be used for:

  • establishing and verifying identity;

  • responding to enquiries and providing quotations;

  • maintaining and updating customer databases;

  • improving services and website functionality; and

  • marketing, product research and development purposes.

3. Storage and Security of Personal Information

Renault King takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or alteration.

Our website uses Secure Socket Layer (SSL) encryption technology to secure the transmission of sensitive information between your browser and our servers.

4. Sharing of Personal Information

Renault King does not sell or rent personal information to third parties.

However, by using our website or services, you consent to disclosure where necessary, including:

4.1 Service Providers

Third-party companies engaged by Renault King to provide services such as website hosting, development or IT support may access personal information solely to perform their functions.

4.2 Business Transfers

Customer information may form part of transferred assets in the event of a merger, acquisition or sale of business assets.

4.3 Legal Requirements

Personal information may be disclosed where required by law or where necessary to:

  • comply with legal obligations;

  • protect Renault King’s rights or property;

  • prevent fraud or misuse of the website; or

  • protect customers or the public.

4.4 Aggregated Information

Renault King may share non-identifiable aggregated information for legitimate business or analytical purposes.

5. External Links

Our website may contain links to third-party websites. Renault King is not responsible for the privacy practices or cookie usage of external websites. Users are encouraged to review the privacy policies of any external sites visited.

6. Accuracy of Information

It is important that the personal information we hold is accurate and up to date. Renault King cannot be held responsible for inaccuracies resulting from outdated or incorrect information supplied by users.

7. Access to Personal Information

Renault King will provide access to personal information held about you, except where limited by applicable law.

Proof of identity may be required before access is granted. A reasonable administrative fee may apply where requests require substantial processing.

8. Communication and Opt-Out

Customers may opt out of marketing communications at any time by:

  • following unsubscribe instructions included in communications; or

  • contacting Renault King directly to update communication preferences.

9. Changes to this Privacy Policy

Renault King reserves the right to amend this Privacy Policy at any time. Updated versions will be published on this page and will take effect upon publication.